School Psychologist & Program Director
University of Idaho – M.Ed, LPC, Ed.S
Dan Hanks grew up in the North West, making stops in locations such as Alaska, Seattle, Montana, and finally landing in Coeur d’Alene, Idaho. Dan is a founder of Northwest College Support and Cultivation Counseling. Dan describes himself as “A paradoxical combination of therapist, nerd, philosopher, and distance athlete”. Dan competes in Ironman, Triathlon, and Adventure Sports. Dan enjoys sailing, paddleboarding, and snowboarding. Dan graduated from the University of Idaho and holds a Masters of Education in Counseling and School Psychology. Dan is a licensed Counselor and a certified School Psychologist. Dan is passionate about people meeting their highest potential. He realizes that each individual is different and each person walks a unique path towards a goal. At Northwest College Support, Dan works as a School Psychologist creating and overseeing plans geared to create college success. Dan specializes in working with individuals with learning differences, individuals on the autism spectrum, individuals with ADHD, and persons struggling with addictions.
Arizona State University – LMFT
Julie grew up in Northern California and Southern Idaho. She attended North Idaho College and earned her bachelor’s degree in psychology with a minor in family studies from Arizona State University. Julie continued on at ASU to earn a masters in marriage and family therapy. While completing her masters degree, Julie practiced counseling through ASU’s counseling clinic and worked as a family consultant for Jewish Family and Children Services. For the past five years Julie has worked at a residential program in Coeur d’ Alene, as a therapist and Adolescent Clinical Coordinator. Julie has a passion for counseling with couples, families, and children. Julie practices cognitive behavioral therapy, and also uses a systems-centered approach to therapy in order to address challenges and issues surround family systems. By teaching family members to focus on creating strong relationships within the family, Julie believes that individuals can reach a fuller and greater potential. In her spare time, Julie enjoys play softball and other recreational sports, camping, hiking, fishing, and spending time with her family.
Portland State University – LCSW
Darlene graduated from Portland State University with a BA in psychology and obtained her MSW in 1988. Darlene has worked in a variety of settings, including outpatient clinics, residential programs, and inpatient hospitalization programs. Darlene specializes in working with children, adolescents, and adults with mood disorders, trauma, self esteem and social skill issues, eating disorders, attachment issues, and learning problems. Darlene is an avid horsewoman, competing in hunter/jumper and dressage, and recently obtained her EAGALA certification so that she can combine her love for horses and her passion for therapy by providing equine assisted therapy at a stable in Rathdrum, Idaho. Darlene raises and trains German shepherds, and loves to spend time outdoors and being active.
Henderson State – LMSW
Tiffany is a Licensed Professional Counselor. Originally from Texas, Tiffany attended college at Henderson State University in Arkansas where she received a bachelor’s degree in sports and community recreation. Tiffany went on to receive her master’s degree in clinical mental health counseling from Henderson State. During this time she also worked for the Baptist Collegiate Ministry, which reaffirmed to Tiffany that she wanted a career working with people. After receiving her master’s, Tiffany started an internship at Eliada Homes in North Carolina where she worked with adolescents in foster care within a residential treatment setting. After her internship, Tiffany began working at the residential treatment program, Innercept, in the Coeur d’Alene area. Tiffany specializes in working with young adults who have anxiety, depression, a history of self-harm, a history of substance abuse, or are diagnosed as bi-polar. In her therapeutic approach, Tiffany uses Cognitive Behavioral Therapy (CBT), client or person-centered therapy, and Dialectic Behavioral Therapy (DBT). Tiffany enjoys long distance running, camping, hiking, and playing with her two dogs. Northwest College Support is excited to have Tiffany as a member of our team! Tiffany works with clients in both our Coeur d’Alene and Moscow offices.
Boise State University – LMSW
Trent is a licensed Master Social Worker with 12 years experience working with adolescents in wilderness, residential, and outpatient settings. Trent received his Bachelor’s degree in Social Work from Lewis Clark State College and received his Master of Social Work from Boise State University. He excels in working working with adolescents and adults with a variety of different problems with strengths in treating anxiety, depression, Asperger’s and executive functioning. Before joining the mental health field, Trent worked as a professional artist and trained horses. His hobbies and interests include drawing and painting, college football, fishing, gardening, and spending time in the outdoors of northern Idaho. To his wife’s chagrin, he also enjoys working on home “improvement” projects. Trent has been married for 21 years to his wife Donna. They are the parents of five children-one boy and four girls.
Boise State University – LMSW
Randi received her Master’s in Social Work through Boise State University. She has over eight years’ experience working with adolescents and young adults, both in an in-patient setting, as well as through the Hawaii and Idaho State Department of Health and Welfare foster systems. She has worked with numerous students attending North Idaho College to develop and successfully accomplish their educational goals. She has a passion for helping others discover their potential and provide them with the tools needed to succeed. When Randi is not working she enjoys traveling and meeting new people, reading, and camping, hiking and boating with friends and family in the summer.
University of Idaho – LMSW
Beginning at a residential program located in Kootenai County in 2000, Scott has over 15 years working in the field of adolescent and young adult mental health. He has worked in hospitals (both on psychiatric units and in emergency rooms), as a private therapist doing one-on-one therapy and training as well as having been a chemical dependency counselor working with both youth and adults.
Scott enjoys working with young adults and their families to re-frame and redefine attributes previously known as deficits toward their inherent strengths. He enjoys working with young adults who have been diagnosed with anxiety, depression, ADD / ADHD, PTSD, a history of substance abuse, or are diagnosed as bi-polar. Scott’s therapeutic approach is strengths-based and he utilizes Solution Focused / Cognitive Behavioral Therapy (CBT) and Motivational Interviewing.
Scott is an active hiker, lake enthusiast and beginning runner who spends most free time with his two sons.
Eastern Washington University – LMSW
Bear the Dog
Spokane Dog Training Club
Bear was born in Germany, and moved to beautiful Coeur d’Alene, Idaho in 2015. He chose to follow his dreams, side by side with his human Darlene Pessein in order to impact and change the lives of young adults at Northwest College Support. He received extensive training by Darlene, and acquired additional educational advancement from the Spokane Dog Training Club where he went on to graduate. He recently obtained his certification in Pet Therapy through The Bright and Beautiful Therapy Dog Organization.
His therapeutic approach is unconditional love and consistent positive regard towards his students as well as his grateful coworkers. In his spare time he enjoys playing on his farm with sister Lexi and his goat and chicken friends. He also enjoys swimming in the lake and receiving endless amounts of back scratches outside of work.
Administration and Marketing Director
University of Idaho
Adam attended the University of Idaho for both computer science and psychology. Adam has over 10 years of experience in psychological care and support, as well as strong background in web and software design. After pursuing a career in technical fields, Adam discovered his love for working with people to achieve their goals. Since then, he hasn’t looked back, spending the last 10 years in the psychological care industry. Adam has developed the compassion and skills to help individuals achieve their goals, as well as administering Northwest College Support. Adam enjoys many outdoor activities, including rock climbing, snowboarding, sailing, swimming, hiking, biking, and other activities around the beautiful Coeur d’Alene area. He is also passionate about teaching these activities to residents. Adam primarily heads up the marketing and administrative aspects of Northwest College Support, as well as teaching outdoor activities and life coaching.
Admissions Director & Academic Coordinator
Traci grew up in Tacoma, Washington. She attended Gonzaga University in Spokane, Washington where she earned her Bachelor’s of Arts in psychology and a minor in philosophy. Traci lives in Coeur d’Alene. She enjoys boating on Lake Coeur D’Alene, rooting for the Gonzaga Basketball team, hiking, x-country skiing, and yoga. Traci has worked as an academic coach for the past five years. In that time she has coached college students with a wide range of challenges towards academic success. These challenges have included serious health issues, mental health disorders, and learning disabilities. Traci has also worked with students dealing with general life issues such as cultural dissonance, grief, and the common problems of adjusting to college life. Recently, Traci has also worked with students in Special Education programs in schools, and run after-school programs for at-risk youth. Traci values education, and the idea of life-long learning. She strongly believes in helping to ensure that all students have a positive experience in their schooling.
Operations Manager – CDA
Jenell grew up in North Idaho. She graduated from North Idaho College and Christ For The Nations Institute (CFNI) in Dallas, Texas. At CFNI she received her Bachelor’s in Practical Ministry. She has been on many mission trips across the globe and is working with her church to train interns for the mission field. She currently resides in Hayden, Idaho and does administrative work as well as life coaching at Northwest College Support. As a life coach Jenell works with the college students, helping them with life skills and daily living activities. Jenell also performs many of the administrative duties for NWCS in addition to life coaching. When Jenell is not working, she likes to travel, go boating, read, connect with friends, and spend time with her family.
Operations Manager - Seattle
University of Idaho
Debby graduated from the University of Idaho with a degree in Psychology. She has worked in residential and transitional programs for several years and is actively involved in young adult mentorship within the Coeur d’Alene community. Debby spent her college years involved in theater, coaching volleyball, and working in youth ministry. After having traveled quite a bit internationally, Debby has great plans to continue exploring the world. She is passionate about issues regarding social justice and devotes much of her free time to supporting organizations who are a voice for the voiceless. She loves the Olympics, coffee, and shoes.
Miranda graduated from Gonzaga University with honors with a Bachelor’s degree in Psychology and a minor in Sociology. While attending Gonzaga, Miranda helped manage the campus information desk, where she worked to not only provide customer service but also to maintain cohesive bonds among her staff. Miranda enjoys working in relation with others and has a passion for social justice and educational reform, ultimately aiming to live her life as an advocate for others. As an academic coach, Miranda supports and mentors students as they pursue their educational goals. When she isn’t working, Miranda enjoys traveling, spending time with friends and family, and learning new things. She hopes to one day spend at least a year of her life teaching English in Asia.
Eastern Washington University
Shem is a graduate of Eastern Washington University with two Bachelor of Arts degrees. Shem enjoys learning about history, playing basketball, watching the Denver Broncos, long walks on the beach, mocha frappuccinos, and local theatrical performances. As an education coach, ensuring the students that he works with are successful in school, as well as life, is his passion. He believes in the words of Aaron Sorkin that, “education is the silver bullet.” As well as Pericles of Athens who said, “All good things must flow into the boulevard.”
Colorado State University
Jamie grew up in Denver, Colorado and attended college at Colorado State University in Fort Collins. At CSU she received a Bachelor of Arts in History with a Social Studies teaching concentration and a minor in English. She obtained a secondary Colorado state teaching license and went on to teach 9th grade geography in Aurora, Colorado. After this she moved to Vigo, Spain where she taught English to primary level students and traveled around Europe for over eight months. Jamie recently moved to Spokane, Washington where she acquired her secondary Washington state teaching license in Social Studies.
Jamie has a passion for learning as well as the overall well being of her students. She is dedicated to the development and success of her students and is invested in their growth as individuals. Outside of work Jamie enjoys running, hiking, and traveling.